Transforming children's Check-in experience in church through the InPeace Platform

My role

As a UX intern at InPeace, I was responsible for enhancing the usability of the child check-in process for churches. This involved updating the user interface to make it user-friendly and implementing standardized design system elements. I aimed to improve collaboration between the design team and developers, achieving better results for the company.

Goal

Implement an efficient child check-in system for churches, meeting the needs of volunteers and assuring parents of the safety of their children.

Solution

Understanding volunteers' needs led to the design of an intuitive check-in system that prioritizes children's safety. Taking advantage of the available technology, budget, limitations, and team experience, viable solutions were proposed, ensuring efficient implementation.

Brief

Context

InPeace is a platform that connects churches with their members and visitors, bridging technology, faith, and fellowship. The primary focus is to keep Christians engaged and connected with their churches through a versatile mobile application. The Check-in Kids module was developed to enhance the experience of church volunteers and parents, aiming to manage check-in and checkout processes for children within the church premises, allowing the management of family registrations and the generation of attendance reports.

Challenge

In many churches, children's services often coincide with adult services, leading parents to entrust their children to separate areas. This segregation raises concerns regarding parental oversight and child safety during public events. Churches are responsible for ensuring structured child supervision and obtaining parental consent, presenting a significant duty. That's where Check-in Kids comes in! Aimed at ensuring the safety of all children, the Kids System must furnish check-in and checkout data, assuring parents of their well-being.

Enhancement of UX

Improved user experience through data analysis from research and interviews, identifying opportunities based on user feedback.

Conversion Rates risen

Church Interview Conversion Rates rose by 40% through a strategic approach, enhancing Customer Engagement.

Early Design Delivery

Demands delivered two weeks before the official launch of the Check-in Kids module, completing tasks within 87% of the scheduled timeframe.

My deliverables

Results

As I joined the team with the project already underway, I couldn't fully participate in the Discovery phase. However, I had the opportunity to take on the responsibilities of the Product Designer in charge of this project when needed, redesigning screens for the Kids Module and assisting in elaborating and conducting user interviews and analyzing data from usability tests.

on Research

We increased Church Interview Conversion Rates by 40% during the Research phase. Initially, our conversion rate with churches in a Beta Group was a modest 20%. Yet, with a strategic shift in approach, incorporating clearer communication, refined selection processes, and formalized outreach, we boosted this rate to 60%. This transformation underscores our dedication to enhancing customer engagement and showcases our agility in learning and adapting, producing exceptional results in our pursuit of excellence.

on Prototyping

Regarding the User Interface, the design requirements were fulfilled two weeks before the official launch of the 'Check-in Kids' module. My contributions to the project ensured the Design and UI demands were completed 87% within the scheduled timeframe, showcasing the team's efficiency and my adeptness in overcoming challenges and implementing improvements with accuracy like the standardization of the Design System and UI. This achievement not only alleviated the workload for developers but also underscored my ability to deliver results with minimal learning curve.

for the Company

The Kids Module release in June resulted in a significant growth in the number of registrations, with an increase from 140 to 721 in July, representing a growth of over 414%. The number of registrations continued to increase in the following months, with August (1517 registrations), September (1357 registrations), October (1342 registrations), and November (957 registrations) standing out.

Additionally, we witnessed a significant increase in the number of check-ins performed in September, reaching a peak in usage during October and November. This increase was notable, reaching over 3 times the volume of check-ins compared to previous months.

User flow of Check-in Kids

Navigable prototype

Quick adaptation and efficient use of time • Agile Scrum Team

Having the agility to integrate a product team and having good time planning is essential to achieving goals in dynamic environments.

Listening to the users to focus on real needs • Research

Deeply valuing the understanding of users' needs will bring much more accurate results, especially by actively involving them in the design process.

Creative balance and technical feasibility • UI Design and Prototyping

The ability to balance creativity with technical and security limitations ensures a thoughtful and effective approach to the design process.

Connecting business goals with user's needs • Strategy

Identifying opportunities aligned with user needs and business objectives provides greater value.

What I have Learned

The success of the Kids project showed me the real need to know how to adapt to emerging challenges and to work collaboratively, even in the most demanding circumstances. I look forward to applying these attributes to future design projects, constantly seeking opportunities that align with my strong commitment to efficiency and job satisfaction.

Sketch

Prototyping UI and creating elements to feed the Design System.

Zeplin

Collaboration between the Design team and the Development team.

Figma

Vectorizing customers logos and editing masks if necessary.

Tools

Conclusion

Although the Check-in Kids module experienced positive growth in registrations and check-ins, its discontinuation was crucial due to technical and long-term sustainability concerns. The integration with the Mykids system, a company specialized in children's ministry, ended up making this project redundant. Initially conceived to be marketed as an independent plan, its free inclusion on the InPeace platform compromised its financial viability. The decision to discontinue the project was to protect and ensure the quality and ongoing success of the InPeace platform. This case emphasizes the significance of constant evaluation and adaptation in software projects to address market demands and ensure sustained success in the long run.